Knowledge Base Repository
In addition to research papers, the Design Society is developing several valuable resources for those interested in the study of design. These include a repository of PhD theses, a library of case studies and transcripts of design activities, and an archive of our newsletters. Please note that these resources are accessible exclusively to Design Society members.
EVALUATION OF KNOWLEDGE TO FUTURE-PROOF THE KNOWLEDGE BASE
Schmidt ,D.M.; Schenkl ,S.A.; Maurer, M.
Type:
Year:
2014
Editor:
Marjanovic Dorian, Storga Mario, Pavkovic Neven, Bojcetic Nenad
Author:
Series:
DESIGN
Section:
DESIGN INFORMATION AND KNOWLEDGE
Page(s):
1863-1872
Abstract:
Companies have to develop their knowledge base to ensure that employees provide suitable knowledge to follow changes in market and customer requirements. We built a methodology to evaluate the degree of knowledge usage and of knowledge depth. In order to analyze how knowledge will change in the future regarding those two dimensions, we incorporate an approach of scenario technique into the methodology. In the methodology, the degrees of knowledge usage and depth are identified by interviews with employees and managers. Finally, this methodology was applied in a company's service department.
Keywords:
