EVALUATION OF KNOWLEDGE TO FUTURE-PROOF THE KNOWLEDGE BASE
Editor: Marjanovic Dorian, Storga Mario, Pavkovic Neven, Bojcetic Nenad
Author: Schmidt D.M., Schenkl S.A., Maurer M.
Section: DESIGN INFORMATION AND KNOWLEDGE
Companies have to develop their knowledge base to ensure that employees provide suitable knowledge to follow changes in market and customer requirements. We built a methodology to evaluate the degree of knowledge usage and of knowledge depth. In order to analyze how knowledge will change in the future regarding those two dimensions, we incorporate an approach of scenario technique into the methodology. In the methodology, the degrees of knowledge usage and depth are identified by interviews with employees and managers. Finally, this methodology was applied in a company's service department.