A method for capturing and translating qualitative user experience into design specifications: the haptic feedback of appliance interfaces

DS 75-7: Proceedings of the 19th International Conference on Engineering Design (ICED13), Design for Harmonies, Vol.7: Human Behaviour in Design, Seoul, Korea, 19-22.08.2013

Year: 2013
Editor: Udo Lindemann, Srinivasan V, Yong Se Kim, Sang Won Lee, John Clarkson, Gaetano Cascini
Author: Graziosi, Serena; Ferrise, Francesco; Bordegoni, Monica; Ozbey, Ozan
Series: ICED
Institution: 1: Politecnico di Milano, Italy; 2: Sabanci University, Turkey
Page(s): 427-436
ISBN: 978-1-904670-50-6
ISSN:  2220-4334


The paper describes a methodological approach specifically developed to capture and transform the qualitative User Experience (UX) of a consumer product into quantitative technical specifications. Merging the potentialities of Virtual Prototypes (VPs) and Digital Mock-Ups (DMU), a flexible design scenario is built to interpret users’ desires. Visual, sound and haptic stimuli are reproduced in order to let users live a realistic multisensory experience interacting with the virtual replica of the product. Parametric models are defined to acquire users’ preferences while optimization algorithms are used to transform them into technical specifications. The aim of the approach is to propose a robust technique to objectify users’ desires and enable their direct and active participation within the product development process. The methodology is derived merging insights coming from four case studies as well as indications available in literature. Specifically the paper describes how to design the multisensory UX with household appliance doors and drawers with a specific focus on the haptic/force feedback objectification.

Keywords: Experience design, user centred design, virtual reality, human in the loop, haptic feedback


Please sign in to your account

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties. Privacy Policy.