Knowledge Base Repository

In addition to research papers, the Design Society is developing several valuable resources for those interested in the study of design. These include a repository of PhD theses, a library of case studies and transcripts of design activities, and an archive of our newsletters. Please note that these resources are accessible exclusively to Design Society members.

A model of product-induced pain

Dong, Andy; Yannou, Bernard


Type:
Year:
2016
Editor:
Boks, Casper; Sigurjonsson, Johannes; Steinert, Martin; Vis, Carlijn; Wulvik, Andreas
Author:
Series:
NordDESIGN
Institution:
1: The University of Sydney, Australia; 2: CentraleSupelec, France
Section:
Design, Emotion and Philosophy
Page(s):
043-052
ISBN:
978-1-904670-80-3
Abstract:
In industry circles, customer "pain points" has replaced customer needs as the source of ideas for products and services. The premise is that the more pressing the 'pain', the more likely the customer will seek to find a solution. In this article, we develop a model to describe customer pain induced by a product. The model includes semantics to describe the pain elements and relations between the semantics. We evaluate the model to ascertain the extent to which individuals can use it consistently to identify pain points in a dataset of consumer product injuries. The paper concludes with a discussion on the use of the model in a pain-minimization design process, in which the aim is to bring essential health, social, and economic value.
Keywords:

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties. Privacy Policy.