Knowledge Base Repository
In addition to research papers, the Design Society is developing several valuable resources for those interested in the study of design. These include a repository of PhD theses, a library of case studies and transcripts of design activities, and an archive of our newsletters. Please note that these resources are accessible exclusively to Design Society members.
Evaluation of Setup Procedures on Mobile Devices based on Users Initial Experience
Wollner, Patrick K. A.; Goldhaber, Tanya; Mieczakowski, Anna; Langdon, Patrick M.; Hosking, Ian M.; Clarkson, P. John
Type:
Year:
2012
Editor:
Assoc. Prof. Poul Kyvsgaard Hansen, Professor John Rasmussen, Assoc. Prof. Kaj A. Jřrgensen, Assoc. Prof. Christian Tollestrup
Author:
Wollner, Patrick K. A.; Goldhaber, Tanya; Mieczakowski, Anna; Langdon, Patrick M.; Hosking, Ian M.; Clarkson, P. John
Series:
NordDESIGN
Institution:
1: Aalborg University, Denmark; 2: Design Society, United Kingdom
ISBN:
978-87-91831-51-5
Abstract:
Users’ initial perceptions of their competence are key motivational factors for further use. However, initial tasks on a mobile operating system (OS) require setup procedures, which are currently largely inconsistent, do not provide users with clear, visible and immediate feedback on their actions, and require significant adjustment time for first-time users. This paper reports on a study with ten users, carried out to better understand how both prior experience and initial interaction with two touchscreen mobile interfaces (Apple iOS and Google Android) affected setup task performance and motivation. The results show that the reactions to setup on mobile interfaces appear to be partially dependent on which device was experienced first. Initial experience with lower-complexity devices improves performance on higher-complexity devices, but not vice versa. Based on these results, the paper proposes six guidelines for designers to design more intuitive and motivating user interfaces (UI) for setup procedures. The preliminary results indicate that these guidelines can contribute to the design of more inclusive mobile platforms and further work to validate these findings is proposed.
Keywords:
