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Design Science Journal
Papers

Instrumenting the user: Needfinding by combining data logging and immediate self-reporting

Instrumenting the user: Needfinding by combining data logging and immediate self-reporting

Year: 2013

Editor: Udo Lindemann, Srinivasan V, Yong Se Kim, Sang Won Lee, John Clarkson, Gaetano Cascini

Author: Aldaz, Gabriel (1); Steinert, Martin (2); Leifer, Larry J. (1)

Series: ICED

Institution: 1: Stanford University, United States of America; 2: Norwegian University of Science and Technology, Norway

Pages: 417-426

ISBN: 978-1-904670-50-6

ISSN:  2220-4334

Abstract

This paper proposes a quantitative exploration and evaluation method for needfinding that may be used in situations where the classical quantitative methods – interviews and direct observation – may not be effective on their own. “Instrumenting the user” combines sensor data logging with periodic, immediate self-reports. The purpose of instrumenting the user is to enable the longitudinal collection and subsequent analysis of data that will aid in the identification of needs that are not apparent to the designer based on prior experience, talking to users, or observing them. When used to generate hypotheses, this quantitative approach retains the open-ended, non-standardized aspects of qualitative methods. A case study from the hearing aid industry illustrates an implementation of the method and explains how instrumenting the user can yield unexpected insights.

Keywords: Design methods, user centred design, human behaviour in design, needfinding, user needs

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ds conferenceICED13: 19th International Conference on Engineering Design

ICED13: 19th International Conference on Engineering DesignThe 19th International Conference on Engineering Deisgn (ICED13) will for the first time take place in Asia: ICED13 on 19-22 August 2013 at Sungkyunkwan University, Seoul, Korea The ICED13 motto is: "Design for Harmonies" - Harmony of Products and Services - Harmony of Old and New - Harmony of Culture and Technology - Harmony of East and West The conference chair is Prof. Yong Se Kim of the Creative Design Institute at Sungkyunkwan University. Important dates are: Call for Papers:...

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SIG Workshop - March 2013