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Papers

Enhancing the Selection of Methods for Customer Integration

Enhancing the Selection of Methods for Customer Integration

Year: 2011

Section: Design, Knowledge, and Product Life Cycle Management

Editor: Chakrabarti, A.

Author: Fähling,Jens; Langer,Stefan; Schölkopf, Michael Jan; Leimeister,Marco Jan; Krcmar,Helmut; Lindemann,Udo

Section: Design, Knowledge, and Product Life Cycle Management

Pages: 329-337

Abstract

Basic aim of innovating is to provide products and solutions meeting the expectations and needs of their customers and stakeholders.Therefore, customer integration methods provide means to integrate these actors into the innovation process for gathering information, supporting in decisionmaking or creating and elaborating ideas or solutions. One central aspect in this regard is the selection of themost appropriate method for a specific task in the innovation process. This is due to, on the one hand, the variety of objectives and potentials for information generation of these methods, and, on the other hand, the diversity of influence factors, restrictions as well as issues for preparation and post-processing of these methods. Therefore we propose a Framework with relevant criteria and parameters for describing methods of customer integration from a process-oriented point of view. This framework supports designers and process owners with the selection, preparation and post-processing of appropriate methods..

Keywords: “Design management, Knowledge management and product life cycle management”, “Design collaboration and communication”, Customer integration, Process management.

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ds endorsed conferenceICoRD 11 - The 3rd International Conference on Research into Design

Design is ubiquitous; it pervades almost all spheres of life, and has been around as long as life has taken up the task of purposefully changing the world around it. Research in design and the emergence of a research community in this area has been relatively new, its development influenced by the multiple facets of design (human, artefact, process, organisation, and the micro- and macro economy by which design is shaped) and the associated diversification of the community into those focusing on...

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