Knowledge Base Repository
In addition to research papers, the Design Society is developing several valuable resources for those interested in the study of design. These include a repository of PhD theses, a library of case studies and transcripts of design activities, and an archive of our newsletters. Please note that these resources are accessible exclusively to Design Society members.
A FRAMEWORK FOR DESIGNING PRODUCT-SERVICE SYSTEMS
Annamalai Vasantha, Gokula Vijaykumar; Hussain, Romana; Roy, Rajkumar; Tiwari, Ashutosh; Evans, Stephen
Type:
Year:
2011
Editor:
Culley, S.J.; Hicks, B.J.; McAloone, T.C.; Howard, T.J. & Lindemann, U.
Author:
Annamalai Vasantha, Gokula Vijaykumar; Hussain, Romana; Roy, Rajkumar; Tiwari, Ashutosh; Evans, Stephen
Series:
ICED
Section:
Product and Systems Design
Page(s):
67-76
Abstract:
In this competitive globalizing scenario, manufacturers are adopting a strategy of bundling products and services into an integrated solution to create sustainable competitive advantage. Servitizing manufacturers are increasingly transforming their processes and practices to build product-service systems (PSS). During this transformation they require substantial support to face stringent challenges. Research in the PSS domain is heading towards the development of a design theory and methodology that facilitates the systematic creation of viable PSS conceptual designs. In this paper, various proposed design methods are reviewed and research gaps are summarized. Primarily, it has been observed that the importance of the capabilities of the stakeholders involved in designing PSS has not been noted in the proposed methods. Regarding this capability view point, a framework for designing PSS has been proposed. This framework highlights the important features required in designing PSS such as co-creation, responsibilities and competences. Every step in the framework has been explained with a case study involving laser system used for manufacturing cutting operation.
Keywords:
