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Design Science Journal
Papers

A FRAMEWORK FOR DESIGNING PRODUCT-SERVICE SYSTEMS

A FRAMEWORK FOR DESIGNING PRODUCT-SERVICE SYSTEMS

Year: 2011

Section: Product and Systems Design

Editor: Culley, S.J.; Hicks, B.J.; McAloone, T.C.; Howard, T.J. & Lindemann, U.

Author: Annamalai Vasantha, Gokula Vijaykumar; Hussain, Romana; Roy, Rajkumar; Tiwari, Ashutosh; Evans, Stephen

Section: Product and Systems Design

Pages: 67-76

Abstract

In this competitive globalizing scenario, manufacturers are adopting a strategy of bundling products and services into an integrated solution to create sustainable competitive advantage. Servitizing manufacturers are increasingly transforming their processes and practices to build product-service systems (PSS). During this transformation they require substantial support to face stringent challenges. Research in the PSS domain is heading towards the development of a design theory and methodology that facilitates the systematic creation of viable PSS conceptual designs. In this paper, various proposed design methods are reviewed and research gaps are summarized. Primarily, it has been observed that the importance of the capabilities of the stakeholders involved in designing PSS has not

been noted in the proposed methods. Regarding this capability view point, a framework for designing PSS has been proposed. This framework highlights the important features required in designing PSS such as co-creation, responsibilities and competences. Every step in the framework has been explained with a case study involving laser system used for manufacturing cutting operation.

Keywords: PRODUCT/SERVICE-SYSTEMS (PSS); DESIGN; CO-CREATION; CAPABILITY

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ICED11: 18th International Conference on Engineering DesignThe Design Society and The Technical University of Denmark (DTU) cordially invite you to participate in the International Conference on Engineering Design, ICED11! The conference will be held in the beautiful city of Copenhagen, where we are preparing an exciting programme, cultural experience and fun social backdrop for the conference and connected workshops. The conference headline is: Impacting Society Through Engineering Design Design has a central role in bringing engineering and technology...

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