Knowledge Base Repository
In addition to research papers, the Design Society is developing several valuable resources for those interested in the study of design. These include a repository of PhD theses, a library of case studies and transcripts of design activities, and an archive of our newsletters. Please note that these resources are accessible exclusively to Design Society members.
HANDLING OF IN-SERVICE SUPPORT: COMPARISON OF TWO CASE STUDIES FROM COMPLEX INDUSTRIES
Vianello, G.; Xie, Y.; Ahmed-Kristensen, S.; Culley, S. J.
Type:
Year:
2010
Editor:
Marjanovic D., Storga M., Pavkovic N., Bojcetic N.
Author:
Section:
DESIGN ORGANISATION AND MANAGEMENT
Page(s):
1209-1218
Abstract:
This paper compares the strategy towards in-service support from contrasting sectors of industry, describing two case studies of companies developing complex products and servicing them throughout their lifecycle. The analysis of the cases focuses upon how knowledge generated during in-service support was reused within the service phase in terms of : (1) the process that led to the identification or to the validation of a solution; (2) the solution itself.
Keywords:
