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Papers

Specifying an Inclusive Model of Product-User Interaction

Specifying an Inclusive Model of Product-User Interaction

Year: 2009

Section: Product and Systems Design

Editor: Norell Bergendahl, M.; Grimheden, M.; Leifer, L.; Skogstad, P.; Lindemann, U.

Author: Mieczakowski, Anna; Langdon, Patrick; Clarkson, P John

Section: Product and Systems Design

Pages: 143-154

Abstract

In order to design more usable and accessible products and services, designers require quick techniques to better understand how people interpret and use different interface features. A triangulated study was conducted, including a literature review, an evaluation of existing models of product-user interaction and observations with twenty users of washing machines. The study investigated the formation of users' cognitive representations of products and searched for a simple and effective method for modelling product-user interaction. In particular, the study found that the appropriate representation of product-user interaction should consist of two elements: (1) information on the functional parts of products and how they work (declarative element) and (2) information on users' goals and actions (procedural element). The conceptual graph analysis (CGA) was identified as the most effective model for designers as it captures both elements of product-user interaction in one representation and it does so in a clear and simple manner. Further research will continue to evaluate other models similar in nature to the CGA model in order to find an inclusive model of product-user interaction.

Keywords: Inclusive Design, Mental Models, Product-User Interaction, Conceptual Graph Analysis

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ds conferenceICED09: 17th International Conference on Engineering Design

The Design Society and the Stanford Center for Design Research cordially invite you to participate in the International Conference on Engineering Design, ICED'09. The venue will be Stanford University’s verdant campus in the heart of Silicon Valley, a short 35 miles south of San Francisco, California. Research papers and case studies are solicited on any topic related to design thinking, theory, and practice, with a premium placed on evidence-based research. Topics and Themes include: *...

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