Self Service Revisited
DS 43: Proceedings of E&PDE 2007, the 9th International Conference on Engineering and Product Design Education, University of Northumbria, Newcastle, UK, 13.-14.09.2007
Editor: Bohemia E, Hilton K, McMahon C, Clarke A
Author: Rogers, J.; Birnie, S.; Pengelly, J.
Keywords: Self service, service design, industry-led education, interaction design, product design