Knowledge Base Repository

In addition to research papers, the Design Society is developing several valuable resources for those interested in the study of design. These include a repository of PhD theses, a library of case studies and transcripts of design activities, and an archive of our newsletters. Please note that these resources are accessible exclusively to Design Society members.

Intelligent competency mapping for improving knowledge management in consulting firms

MohammadReza Mirafzal (1,2), Sabrine Fhal (1), Piyush Wadhera (2), Julie Stal-Le Cardinal (1)


Type:
Year:
2024
Editor:
Mario Štorga, Stanko Škec, Tomislav Martinec, Dorian Marjanović, Neven Pavković, Marija Majda Škec
Author:
Series:
DESIGN
Institution:
1: CentraleSupélec, France; 2: Sibylone, France
Section:
Design Information and Knowledge
Page(s):
433-442
DOI number:
ISSN:
2732-527X (Online)
Abstract:
This study explores the application of competency mapping models, incorporating in knowledge management for consulting firms. It evaluates 15 different models, focusing on their suitability for consulting contexts based on data collection, advantages, risks, and limitations. The findings indicate that AI and ML-enhanced competency mapping models are particularly more effective in consulting firms. Finally, the article proposes three key applications of these models for improving knowledge management in consulting firms via empowering communities and collaboration.
Keywords:

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