Join Us Sign In

Knowledge Base Repository

In addition to research papers, the Design Society is developing several valuable resources for those interested in the study of design. These include a repository of PhD theses, a library of case studies and transcripts of design activities, and an archive of our newsletters. Please note that these resources are accessible exclusively to Design Society members.

CHANGES AND SENTIMENT: A LONGITUDINAL EMAIL ANALYSIS OF A LARGE DESIGN PROJECT

Piccolo, Sebastiano Antonio; Wilberg, Julian; Lindemann, Udo; Maier, Anja

Download  
Type:
Papers
DS 92: Proceedings of the DESIGN 2018 15th International Design Conference
Year:
2018
Editor:
Marjanović D., Štorga M., Škec S., Bojčetić N., Pavković N.
Author:
Piccolo, Sebastiano Antonio; Wilberg, Julian; Lindemann, Udo; Maier, Anja
Series:
DESIGN
Section:
DESIGN PROCESSES
Page(s):
869-880
DOI number:
https://doi.org/10.21278/idc.2018.0283
Abstract:
Changes are part of any project. Although previous research provides methods to deal with changes, understanding of changes in relation to sentiment is still unclear. This is important as people's mood can affect performance and decisions. We implement an approach to quantify ""change language"" in emails and study its relation to sentiment. We find that sentiment decreases when problems or changes emerge, and increases when changes are implemented successfully. We discuss the implications of our findings for research and project engineering practice, providing avenues for further work.
Keywords:
design process, process analysis, data mining, changes, sentiment
DESIGN 2018 - 15th International Design Conference
Conferences

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties. Privacy Policy.

Cookie Settings Accept Cookies