The difficulties reported by engineers in searching information

DS 87-6 Proceedings of the 21st International Conference on Engineering Design (ICED 17) Vol 6: Design Information and Knowledge, Vancouver, Canada, 21-25.08.2017

Year: 2017
Editor: Anja Maier, Stanko Škec, Harrison Kim, Michael Kokkolaras, Josef Oehmen, Georges Fadel, Filippo Salustri, Mike Van der Loos
Author: Zhang, Shuai; Johnson, Aylmer
Series: ICED
Institution: University of Cambridge, United Kingdom
Section: Design Information and Knowledge
Page(s): 161-168
ISBN: 978-1-904670-94-0
ISSN: 2220-4342


Efforts have been made by researchers in the area of knowledge management to understand engineers’ information searching behaviors, such as the types of information searched by engineers, and the sources and tools they use to address their information needs. However, few studies pay attention to the difficulties that engineers are experiencing in fulfilling their information needs. This paper presents an exploratory study that investigates the problems of information searching in engineering design development. In this research, eight engineers with different level of experience were interviewed to identify the difficulties they deal with in searching required information. The reported problems that participants are experiencing include: 1) formulating information queries; 2) hesitation in consulting others; 3) the limitations of existing retrieval tools.

Keywords: Human behaviour in design, Information management, Design practice, Knowledge management


Please sign in to your account

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties. Privacy Policy.