A design case study: Transferring design processes and prototyping principles into industry for rapid response and user impact

DS 87-1 Proceedings of the 21st International Conference on Engineering Design (ICED 17) Vol 1: Resource Sensitive Design, Design Research Applications and Case Studies, Vancouver, Canada, 21-25.08.2017

Year: 2017
Editor: Anja Maier, Stanko Škec, Harrison Kim, Michael Kokkolaras, Josef Oehmen, Georges Fadel, Filippo Salustri, Mike Van der Loos
Author: Sng, Karen Hui En; Raviselvam, Sujithra; Anderson, David; Blessing, Lucienne; Camburn, Bradley Adam; Wood, Kristin
Series: ICED
Institution: Singapore University of Technology and Design, Singapore
Section: Resource Sensitive Design, Design Research Applications and Case Studies
Page(s): 349-358
ISBN: 978-1-904670-89-6
ISSN: 2220-4342


Process models and design principles play a major role in the development of a product. With every process and principle having their own benefits, deciding the right combination is a challenging task. In this case study, existing design methods and design principles were tailored through a Design Innovation (DI) process to achieve rapid response system critical for project completion. This paper explores in detail how the DI process was formally made instrumental for an industrial development. Pohlmeyer’s ContinUE model was used as a systematic guide on the critical stages along the DI process to capture user needs. The success of the project and implementation of the DI process was tested via the user satisfaction recorded towards the end of the process. With a total of 326 target users, the analysis showed that the diverse user needs identification methods results in different insights. Design theory and other methodologies such as prototyping principles were also demonstrated to be valuable and practical in developing and delivering design solutions. The combination of design theories and process can lead to successful implementation at a industrial level.

Keywords: User need identification, Design process, User centred design, Experience design


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