Knowledge Base Repository
In addition to research papers, the Design Society is developing several valuable resources for those interested in the study of design. These include a repository of PhD theses, a library of case studies and transcripts of design activities, and an archive of our newsletters. Please note that these resources are accessible exclusively to Design Society members.
ORGANIZATIONAL REDESIGN: INSIGHTS FROM ETHNOGRAPHIC STUDY BEFORE SIMULATION
Lamé, G.; Stal-Le Cardinal, J.; Jouini, O.
Type:
Year:
2016
Editor:
Marjanovic Dorian, Storga Mario, Pavkovic Neven, Bojcetic Nenad, Skec Stanko
Author:
Series:
DESIGN
Section:
SOCIOTECHNICAL ISSUES IN DESIGN
Page(s):
1895-1904
Abstract:
Increasing efficiency is crucial in healthcare systems. To do so, a classical approach is to redesign organizations using Discrete Event Simulation (DES). However, DES models workersonly as resources producing labour with a certain efficiency. To overcome this limitation, DES can be embedded in a Soft Systems Methodology (SSM) framework. In this article, we show how an ethnographic study is undertaken early in such a framework. Precious insights are gained and these findings call for more frequent use of observation in addition to interviews when redesigning organizations.
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