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ORGANIZATIONAL REDESIGN: INSIGHTS FROM ETHNOGRAPHIC STUDY BEFORE SIMULATION

ORGANIZATIONAL REDESIGN: INSIGHTS FROM ETHNOGRAPHIC STUDY BEFORE SIMULATION

Year: 2016

Section: SOCIOTECHNICAL ISSUES IN DESIGN

Editor: Marjanovic Dorian, Storga Mario, Pavkovic Neven, Bojcetic Nenad, Skec Stanko

Author: Lamé G., Stal-Le Cardinal J., Jouini O.

Series: DESIGN

Section: SOCIOTECHNICAL ISSUES IN DESIGN

Pages: 1895-1904

Abstract

Increasing efficiency is crucial in healthcare systems. To do so, a classical approach is to redesign organizations using Discrete Event Simulation (DES). However, DES models workersonly as resources producing labour with a certain efficiency. To overcome this limitation, DES can be embedded in a Soft Systems Methodology (SSM) framework. In this article, we show how an ethnographic study is undertaken early in such a framework. Precious insights are gained and these findings call for more frequent use of observation in addition to interviews when redesigning organizations.

Keywords: organizational design, multidisciplinary approach, healthcare, simulation-based design, service design

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ds endorsed conferenceDESIGN 2016 - 14th International Design Conference

DESIGN 2016 - 14th International Design ConferenceThe DESIGN Conference programme offers broad exchange possibilities to researchers and practitioners, strategic decision makers, managers, design and engineering professionals, national or regional agencies or governmental bodies. The goal of DESIGN Conference is to bring together researchers and practitioners who have worked on or thought about engineering and industrial design from a variety of perspectives, disciplines, and fields: engineering, aesthetics, ergonomics, psychology, sociology...

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Keywords
Design 2010