AN EXPLORATORY STUDY OF CRISES IN PRODUCT DEVELOPMENT

DS 84: Proceedings of the DESIGN 2016 14th International Design Conference

Year: 2016
Editor: Marjanovic Dorian, Storga Mario, Pavkovic Neven, Bojcetic Nenad, Skec Stanko
Author: Muenzberg, C.; Gericke, K.; Oehmen, J.; Lindemann, U.
Series: DESIGN
Section: DESIGN ORGANISATION AND MANAGEMENT
Page(s): 1533-1542

Abstract

This paper presents the result of an interview study with 15 experts on crises in industrial product development practice. The paper focusses on two research questions. 1. How can crises in product development be characterised? 2. What are success factors for effective crisis solving in product development? The paper contributes 9 context factors to discern crises from regular development situations, 56 success factors for crisis resolution, and describes three example crises.

Keywords: crisis, interview study, example situations, context factors, success factors

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