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Design Science Journal
Papers

Service Classification to Support Planning Product- Service Systems

Service Classification to Support Planning Product-
Service Systems

Year: 2015

Section: Product-service Systems Design

Author: Danilo Marcello Schmidt, Matthias Jaugstetter, Oliver Malaschewski, Markus Mörtl

Institution: Institute of Product Development Technische Universität München, Germany

Section: Product-service Systems Design

Pages: 34-39

Abstract

As Product-Service Systems (PSS) are capable to
provide more specialized offers to customers, an appropriate
design of PSS influences aspects of customer acceptance. The
differentiation within PSS-offers bases on services and it requires
the switch from offering pure product to offering PSS. Especially
traditional companies who offer pure products without
additional services must meet the challenge of servitization. To
support those companies in planning PSS, we developed a service
classification model. For this, we first analyzed existing
classification taxonomies from various authors and identified
existing service offers. We aggregated the identified services and
optimized the number of services using a clustering algorithm.
The result is a classification model of services, which helps PSSplanners
to identify suitable services for their products.

Keywords: product-service systems; services classification; service identifcation; service clustering

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Keywords
Design Science Journal