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Activity Design and Healthcare Service Design Classification

Activity Design and
Healthcare Service Design Classification

Year: 2015

Section: Health and Wellbeing

Author: Kumiko Suzuki, Eun Ji Park, Yong Se Kim

Institution: Service Design Institute Sungkyunkwan University Suwon, Korea

Section: Health and Wellbeing

Pages: 24-29

Abstract

In this study, a classification system for
classifying healthcare service design cases by the characteristic
of each case is established and presented. In order to establish
a competitive service strategy, a systemic classification of
existing cases and analysis process are very important. For this
purpose, a classification system established in this study
reflects on the core of healthcare service design – ‘Human
activity’. Actual cases of service design in Korea are used to
explain the method of classification in detail. This classification
system, which reflects on the core of healthcare service design,
can be utilized in various ways for planning a service strategy,
such as extraction of similar cases, reviewing, comparison, and
so on, while providing a standard for determining whether a
case of healthcare service design covers the core of healthcare
service.

Keywords: Healthcare Service, Service Design, Activity Design, Service Strategy, Classification

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Keywords
Design Science Journal