Year: 2015
Editor: Christian Weber, Stephan Husung, Gaetano Cascini, Marco Cantamessa, Dorian Marjanovic, Monica Bordegoni
Author: Boudjemil, Sonia; Duong, Tu-Anh; Jankovic, Marija; Le Cardinal, Julie
Series: ICED
Institution: Ecole Centrale Paris, France
Section: Design for Life
Page(s): 485-494
ISBN: 978-1-904670-64-3
ISSN: 2220-4334


The Care Coordination improvement represents a challenge for the effectiveness and the quality of care delivery. Impacts of the care coordination can be seen on the care assess, patients benefits and healthcare costs. In order to better understand the care coordination process and it is actual support within a hospital, a skin cancer care coordination process was identified. Several analysis have been done: process modelling, identifying information/data exchange and actors participating in this process. Herein, the study gathered the clinical route of 132 patient data, and care providers interviews i.e the dermatologists. The aim of this study is to identify the difficulties and the needs in this process in order to provide to care givers different support tools. At the end we discuss the challenge to define adapted care coordination approach for a given context.

Keywords: Design Methods, Communication, Process Modelling, Patient-Centered, Care Coordination

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