A MULTI-LEVEL ACTIVITY ANALYSIS FOR HOME HEALTHCARE ICT TOOL REDESIGN
Year: 2015
Editor: Christian Weber, Stephan Husung, Gaetano Cascini, Marco Cantamessa, Dorian Marjanovic, Monica Bordegoni
Author: Borgiel, Katarzyna; Christophe, Merlo; Minel, Stéphanie
Series: ICED
Institution: 1: ESTIA, France; 2: University of Bordeaux, France
Section: Design for Life
Page(s): 475-484
ISBN: 978-1-904670-64-3
ISSN: 2220-4334
Abstract
When organizations want to innovate in their Information Systems, they often base the new ICT tools on already existing applications. However, each organization is different and has different needs towards the ICT use. The redesign of software requires a lot of resources (people, time, money), and is not always possible. Moreover the transformational link between the user task and the tool will lead to the organizational change, that has to be anticipated in order to promote the integration of the sociotechnical innovation. In this study we therefore sketch the framework of an approach for the management of sociotechnical innovation; including (1) ICT redesign, (2) business process redesign, and (3) user support for the appropriation of change. We develop more particularly the approach of Activity-Artefact Cycle Analysis, based on Activity Theory and Task-Artefact Cycle. Our first results show how the detailed activity analysis can guide to the redesign of existing software. The work presented in this paper is part of a PhD research project in partnership with a home healthcare organization, whose objective is to introduce electronic healthcare record at patient's house.
Keywords: User Centred Design, Design Methodology, Evaluation