Knowledge Base Repository
In addition to research papers, the Design Society is developing several valuable resources for those interested in the study of design. These include a repository of PhD theses, a library of case studies and transcripts of design activities, and an archive of our newsletters. Please note that these resources are accessible exclusively to Design Society members.
Visualization of Problems in Experience Sharing
Holmqvist, Johan; Ericson, Asa; Wenngren, Johan
Type:
Year:
2014
Editor:
Miko Laakso, Kalevi Ekman
Author:
Series:
NordDESIGN
Institution:
Lulea University of Technology, Sweden
Section:
Collaboration, communication and co-creation in design and development
Page(s):
262-271
ISBN:
978-1-904670-58-2
Abstract:
The focus on knowledge management has long since been recognized in the literature and undoubtedly has benefited organizations. More recently, companies claim to be ‘knowledge-driven’. Indeed, the concept of knowledge-driven incorporates experiences. Typically, factual knowledge has a transparent management approach, whereas experience sharing is highly prioritized but not straightforward. This study addresses experience sharing and proposes a perspective to support reflection upon practice in innovation projects. The study builds on a longitudinal acquisition of empirical data obtained in a manufacturing company acting in a global market. In particular, early innovation projects have been a source for data collection. Interviews with knowledge workers, observations from daily work activities, and readings from internal documents provide the empirical material for the study. The study has resulted in a visualization of different kinds of issues concerning experience sharing. The visualization has been a base for highlighting industrial implications and proposing actions.
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