Visualization of Problems in Experience Sharing
Editor: Miko Laakso, Kalevi Ekman
Author: Holmqvist, Johan; Ericson, Asa; Wenngren, Johan
Institution: Lulea University of Technology, Sweden
Section: Collaboration, communication and co-creation in design and development
The focus on knowledge management has long since been recognized in the literature and undoubtedly has benefited organizations. More recently, companies claim to be ‘knowledge-driven’. Indeed, the concept of knowledge-driven incorporates experiences. Typically, factual knowledge has a transparent management approach, whereas experience sharing is highly prioritized but not straightforward. This study addresses experience sharing and proposes a perspective to support reflection upon practice in innovation projects. The study builds on a longitudinal acquisition of empirical data obtained in a manufacturing company acting in a global market. In particular, early innovation projects have been a source for data collection. Interviews with knowledge workers, observations from daily work activities, and readings from internal documents provide the empirical material for the study. The study has resulted in a visualization of different kinds of issues concerning experience sharing. The visualization has been a base for highlighting industrial implications and proposing actions.