Knowledge Base Repository
In addition to research papers, the Design Society is developing several valuable resources for those interested in the study of design. These include a repository of PhD theses, a library of case studies and transcripts of design activities, and an archive of our newsletters. Please note that these resources are accessible exclusively to Design Society members.
Discovering Hidden Tasks and Process Structure through Email Logs for DSM
Lan, L.; Liu, Y.; Lu, W. F.
Type:
Year:
2014
Editor:
Marle, F.; Jankovic, M.; Maurer, M.; Schmidt, D. M.; Lindemann, U.
Author:
Series:
DSM
Section:
Dependencies between Tasks and Processes
Page(s):
243-253
Abstract:
The design structure matrix (DSM) method is a powerful network modelling tool to highlight the system architecture via presenting the interactions between the elements comprising a system. In DSM, measuring the interaction strength between elements is the first and crucial step. However, since the system elements are generally pre-identified by experts, their interaction relationships are often obtained from experts’ evaluation, which is time consuming and error-prone. To address this critical issue, in this paper, we aim to discover the hidden tasks of a process and their interactions from email logs with domain-specific contents. To this purpose, we have proposed a three-stage numerical DSM modeling approach, where text mining and clustering techniques are studied to discover hidden tasks. Furthermore, a metric concerning the measurement of interaction strength based on the overlapping time and the volume of exchanged information is presented. A case study is provided based on the emails collected from a design project.
Keywords:
This Content is Available for Members Only
Are you a registered member?
If so, you can can sign-in to the website and get immediate access.
Not a Member Yet?
Membership is open to people with recognised qualifications and/or experience in the fields of design research, design practice, design management, and design education. Apply NOW
