USER PARTICIPATION IS NOT ALWAYS AN EASY THING WHEN DEVELOPING AN INNOVATION
Editor: Marjanovic Dorian, Storga Mario, Pavkovic Neven, Bojcetic Nenad
Author: Ottosson S., Sterten J.
Section: HUMAN BEHAVIOUR AND DESIGN
This paper is about experiences from two development projects (an ambulance simulator and a web based system for occupational therapists) ending up in innovations for which qualified users were invited to be parts of the development teams. The studies showed that there were a number of cultural barriers and lack of expertise and knowledge that blocked effective communication. Seen from an industrial point of view the studies showed that pure technical disciplines to create functional solutions are not enough to develop products in a cost efficient way.