Model-based framework for management of PSS design knowledge

DS 75-4: Proceedings of the 19th International Conference on Engineering Design (ICED13), Design for Harmonies, Vol.4: Product, Service and Systems Design , Seoul, Korea, 19-22.08.2013

Year: 2013
Editor: Udo Lindemann, Srinivasan V, Yong Se Kim, Sang Won Lee, John Clarkson, Gaetano Cascini
Author: Nemoto, Yutaro; Kawase, Ken; Akasaka, Fumiya; Shimomura, Yoshiki
Series: ICED
Institution: Tokyo Metropolitan University, Japan
Page(s): 279-286
ISBN: 978-1-904670-47-6
ISSN: 2220-4334


Product-Service Systems (PSS) are regarded as a new business concept for manufacturing firms to enhance the value of their products and build up strong relationships with their customers. Since both tangible products and intangible services are included in design object, a design solution of PSS has various alternatives especially in conceptual design phase. PSS design therefore requires a broader range of knowledge to generate several ideas for its design solution. In this paper, for the purpose of supporting idea generation in PSS conceptual design phase, a knowledge management framework is proposed. The basic idea of the proposed method is managing and providing knowledge collected from PSS cases. The proposed knowledge management framework is defined by reference with the three design models of PSS: life cycle model, product-service function model, and actor network model. The effectiveness of the proposed method is presented on the basis of the application to an example: PSS using agricultural machinery in a developing country.

Keywords: Product/service systems, knowledge management, service design


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