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Design Science Journal
Papers

Designers’ promises or users’ expectations?

Designers’ promises or users’ expectations?

Year: 2013

Editor: Udo Lindemann, Srinivasan V, Yong Se Kim, Sang Won Lee, John Clarkson, Gaetano Cascini

Author: Gabelloni, Donata; Fantoni, Gualtiero

Series: ICED

Institution: Department of Civil and Industrial Engineering, University of Pisa, Italy

Pages: 279-288

ISBN: 978-1-904670-44-5

ISSN: 2220-4334

Abstract

Several frameworks describe the design process, such as the FBS model and its extensions. Some of them present a designer-centric view, while the most recent ones are more based on the user’s point of view. This paper investigates and seeks to explain the different perspectives between designer and user after the first interactions with the product. In particular, the paper models how the designer’s promises of functionalities match (or mismatch) the user’s expectations. Thus twenty-four examples, including misuses, unperceived functions, hidden functions, failures etc., are mapped in a table.

The paper provides also a formal model based on Function-Behavior-Structure approach to describe the possible cases of misunderstanding between the user and the designer. Such a model formally links the designed product, as it is conceived by the designer, and the perceived product, as it is understood and interpreted by the user. Finally a series of redesigned actions are proposed to try to overcome some of the cases of misunderstanding between the user’s and the designer’s perspectives.

Keywords: Design theory, Functional modelling, Design cognition, FBS model

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ds conferenceICED13: 19th International Conference on Engineering Design

ICED13: 19th International Conference on Engineering DesignThe 19th International Conference on Engineering Deisgn (ICED13) will for the first time take place in Asia: ICED13 on 19-22 August 2013 at Sungkyunkwan University, Seoul, Korea The ICED13 motto is: "Design for Harmonies" - Harmony of Products and Services - Harmony of Old and New - Harmony of Culture and Technology - Harmony of East and West The conference chair is Prof. Yong Se Kim of the Creative Design Institute at Sungkyunkwan University. Important dates are: Call for Papers:...

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SIG Workshop - March 2013