Knowledge Base Repository
In addition to research papers, the Design Society is developing several valuable resources for those interested in the study of design. These include a repository of PhD theses, a library of case studies and transcripts of design activities, and an archive of our newsletters. Please note that these resources are accessible exclusively to Design Society members.
Designing Emotional Services for Underground Stations
Pillan, M.; Maiocchi, M.; Galli, F.
Type:
Year:
2012
Editor:
Duffy, A.; Nagai, Y.; Taura, T.
Author:
Section:
Creativity and Emotion
Page(s):
44-51
Abstract:
Underground stations, while offering necessary access points to public transportation service facilities, offer great opportunities of urban dinamization. The paper presents the results of a design project aimed to improve the travel experience of passengers in the local transportation system. The design activities were based on ethnographic research on field, demonstrating that the quality of social interaction is a relevant component of the travel experience, also influencing emotions and psychological wellbeing of passengers; the design solutions were provided in terms of innovative collaborative services and produced a variety of suggestions about the potential role of non tangible solutions in the creative improvement of public spaces. The paper presents the results of the ethnographic investigation, outlines the design methodology employed, and reports some designed solutions.
Keywords:
