USING FEEDBACK FROM END USERS TO IMPROVE DESIGN OF PRODUCT SERVICE SYSTEMS
Editor: Marjanovic Dorian, Storga Mario, Pavkovic Neven, Bojcetic Nenad
Author: Lawlor-Wright T., Rainey M., Al Ghazal H., Ferrario M., Simm W., Whittle J.
Section: Engineering design practice
The importance of recognizing user needs and incorporating them in the design of products is widely recognized. This is also true for buildings and services. The views of end-users can be helpful in making decisions at all stages of design. This paper des