Knowledge Base Repository
In addition to research papers, the Design Society is developing several valuable resources for those interested in the study of design. These include a repository of PhD theses, a library of case studies and transcripts of design activities, and an archive of our newsletters. Please note that these resources are accessible exclusively to Design Society members.
DESIGN OF ROBUST SERVICE OPERATIONS USING CYBERNETIC PRINCIPLES AND SIMULATION
Wynn, D. C.; Cassidy, S.; Clarkson, P. J.
Type:
Year:
2012
Editor:
Marjanovic Dorian, Storga Mario, Pavkovic Neven, Bojcetic Nenad
Author:
Section:
Design processes
Page(s):
331-342
Abstract:
Information flows in a service organisation allow business units to co-ordinate their response to changes in the operating environment. Processes and interactions can be designed so that the right information flows to the right people, at the right time t
Keywords:
