DESIGN OF ROBUST SERVICE OPERATIONS USING CYBERNETIC PRINCIPLES AND SIMULATION
Editor: Marjanovic Dorian, Storga Mario, Pavkovic Neven, Bojcetic Nenad
Author: Wynn D. C., Cassidy S., Clarkson P. J.
Section: Design processes
Information flows in a service organisation allow business units to co-ordinate their response to changes in the operating environment. Processes and interactions can be designed so that the right information flows to the right people, at the right time t