EMOTION ELICITATION DURING A COGNITIVE TASK
This paper presents intermediate results of research into the role of emotions in the preservation of Mental Models when challenged by contradictory stimuli. This investigation is inspired by the practical experience of one author in industry. In this paper we will show that an in itself fully rational interaction will give rise to emotions when feedback is not in line with the subject’s existing mental model. We have classified the resultant emotions and their effectiveness to preserve or maintain the mental model. We discuss these findings in relation to the functionality of mental models.