Knowledge Base Repository
In addition to research papers, the Design Society is developing several valuable resources for those interested in the study of design. These include a repository of PhD theses, a library of case studies and transcripts of design activities, and an archive of our newsletters. Please note that these resources are accessible exclusively to Design Society members.
REQUIREMENT ANALYSIS FOR THE IMPROVEMENT OF PRODUCT-SERVICE SYSTEMS
Akasaka, F.; Hosono, S.; Nakajima, M.; Kimita, K.; Shimomura, Y.
Type:
Year:
2010
Editor:
Marjanovic D., Storga M., Pavkovic N., Bojcetic N.
Author:
Section:
DESIGN PROCESSES
Page(s):
117-126
Abstract:
Manufacturing companies are starting to recognize that services offered through a product are important. From the viewpoint of designing products in combination with services, it is important for designers to define requirements based on analysis of customer needs. This paper proposes a method to analyze the identified requirements for a strategic service improvement. By evaluating the requirements qualitatively from both the service customer's and provider's perspectives, some significant suggestions to define specific requirements which should be focus of improvement are presented.
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