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Papers

REQUIREMENT ANALYSIS FOR THE IMPROVEMENT OF PRODUCT-SERVICE SYSTEMS

REQUIREMENT ANALYSIS FOR THE IMPROVEMENT OF PRODUCT-SERVICE SYSTEMS

Year: 2010

Section: DESIGN PROCESSES

Editor: Marjanovic D., Storga M., Pavkovic N., Bojcetic N.

Author: Akasaka, F.; Hosono, S.; Nakajima, M.; Kimita, K.; Shimomura, Y.

Section: DESIGN PROCESSES

Pages: 117-126

Abstract

Manufacturing companies are starting to recognize that services offered through a product are important. From the viewpoint of designing products in combination with services, it is important for designers to define requirements based on analysis of customer needs. This paper proposes a method to analyze the identified requirements for a strategic service improvement. By evaluating the requirements qualitatively from both the service customer's and provider's perspectives, some significant suggestions to define specific requirements which should be focus of improvement are presented.

Keywords: service engineering, product-service systems, requirements, improvement

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ds endorsed conferenceDESIGN 2010 - 11th International Design Conference

DESIGN 2010 - 11th International Design ConferenceCreative thinking, computational synthesis, environmental concerns, structural complexity, mechatronics, modelling of engineering processes, decision making, research quality, product development, embodiment, ... Each of these terms covers a range of activities, practical efforts and research streams. Excerpted from the DESIGN 2010 topic and workshop titles these terms epitomise the multi-dimensional nature of design that gathers all of the authors and participants to the DESIGN conference events. Our...

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