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Reducing Lead Time in Cutting Tool Development By Implementing Blitz QFD

Reducing Lead Time in Cutting Tool Development By Implementing Blitz QFD

Year: 2009

Section: Design Methods and Tools

Editor: Norell Bergendahl, M.; Grimheden, M.; Leifer, L.; Skogstad, P.; Lindemann, U.

Author: Bylund, Nicklas; Wolf, Mathias; Mazur, Glen

Section: Design Methods and Tools

Pages: 255-266

Abstract

A cutting tool producer aims to reduce the lead time from finding customer needs to achieving peak sales. There are many approaches to improving a company's new product development process in bits and pieces, but a more thorough impact is accomplished with a chain of well integrated methods in an educational package including certified skill levels. A modified version of the well known but sometimes misunderstood process, Quality Function Deployment (QFD), can fulfill the above aim. QFD is used by companies to better understand the spoken and unspoken customer needs their priority and translate them into product requirements, assuring quality throughout the design, manufacturing, and after-sales phases. Its traditional tool set focused on time consuming matrices, called houses. In today's lean businesses, the resources available to do this depth of analysis are reduced, and so more efficient methods have been introduced by the QFD Institute under the guidance of Dr. Yoji Akao, the founder of QFD. This paper will introduce some of the modern Blitz QFD® methods and discuss their impact as they have been applied to improve the product development at Sandvik Coromant.

Keywords: user orientation, supportive technologies, QFD, product development, cutting tools, AHP

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ds conferenceICED09: 17th International Conference on Engineering Design

The Design Society and the Stanford Center for Design Research cordially invite you to participate in the International Conference on Engineering Design, ICED'09. The venue will be Stanford University’s verdant campus in the heart of Silicon Valley, a short 35 miles south of San Francisco, California. Research papers and case studies are solicited on any topic related to design thinking, theory, and practice, with a premium placed on evidence-based research. Topics and Themes include: *...

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SIG Workshop - March 2013 - 1