Knowledge Base Repository
In addition to research papers, the Design Society is developing several valuable resources for those interested in the study of design. These include a repository of PhD theses, a library of case studies and transcripts of design activities, and an archive of our newsletters. Please note that these resources are accessible exclusively to Design Society members.
A COMMON DENOMINATOR FOR PRODUCT SERVICE SYSTEM DEVELOPMENT
Schindler, S. O.; Schendel, C.; Matzen, D.
Type:
Year:
2008
Editor:
Marjanovic D., Storga M., Pavkovic N., Bojcetic N.
Author:
Section:
Product service engineering
Page(s):
493 - 500
Abstract:
Products and services have long been combined into integrated offers, referred to as Product Service Systems. The question of how best to design PSS in an integrated process is currently under discussion. The material in this paper is the outcome of a joint project in which the prerequisites for PSS development at a manufacturer of office furniture were explored. The objective is to identify a common denominator in products and services suitable for design purposes and discuss its applicability in the design process of a company. Models of the product life cycle and customer activities are combined and similarities are determined. This conceptual view of the design elements in PSS is compared to findings of the industrial case study.
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