SERVICE ENGINEERING: A NOVEL ENGINEERING DISCIPLINE FOR HIGH ADDED VALUE CREATION
Service is attracting more and more attention as manufacturing industries are shifting from a “product seller” toward a “service provider.” To design and develop services effectively and efficiently, a methodology of service design and a support by the computer system based on the methodology are needed. However, very few researchers have so far dealt with services from the viewpoint of engineering design. The authors are carrying out fundamental research in “service engineering,” which deals with services in an engineering manner. Based on this, this paper aims at proposing a “service CAD,” a computerized tool to support service design, which provides designers with a design environment equipped with knowledge about existing services.