Knowledge Base Repository
In addition to research papers, the Design Society is developing several valuable resources for those interested in the study of design. These include a repository of PhD theses, a library of case studies and transcripts of design activities, and an archive of our newsletters. Please note that these resources are accessible exclusively to Design Society members.
WHAT THEY REALLY, REALLY WANT: USER CENTERED RESEARCH METHODS FOR DESIGN
Lofthouse, V.A.; Lilley, D.
Type:
Year:
2006
Editor:
Marjanovic, D.
Author:
Section:
MULTIDISCIPLINARY ASPECTS OF DESIGN
Page(s):
741-748
Abstract:
The paper draws on the combined experiences of the authors with findings from the literature to present a range of user centred research techniques. These techniques can be used by designers to better assess the needs and desires of the customers they are designing for; reduce the potential for poorly designed or misused products; and act as a persuasive tool for communicating wants and needs to higher management. The paper concludes by comparing the different cost and time implications of the different methodologies presented and suggests how they can be combined together for effective use.
Keywords:
