Join Now!

Join our welcoming International Design Community.

Read about the many benefits of becoming and remaining a member.

Full, Associate, Departmental and Institutional Membership available.

Complete this application form to join now.

Design Science Journal
Papers

A METHOD OF VALUE CUSTOMIZATION

A METHOD OF VALUE CUSTOMIZATION

Year: 2006

Section: METHODS AND TOOLS IN DESIGN PRACTICE

Editor: Marjanovic, D.

Author: Sakao T., Shimomura Y., Comstock M., Sundin E.

Section: METHODS AND TOOLS IN DESIGN PRACTICE

Pages: 339-348

Abstract

The paper presents a method of value customization based on the modelling and design methods of Service Engineering. This aims at increasing satisfaction levels of customers. The method is remarkably addressing what to be customized depending on the customer’s desire, while many theories and practices on customization have dealt only with how. Some design operations of the method are explained using an actual redesign of an existing industrial service in a hotel industry. This will be effective for designing products or services whose value varies from one customer to another. Furthermore, the value is expected to be a more important concept to be designed according to recent servicification in industries.

Keywords: customization, value, service, service engineering, design operation

Download
ds endorsed conferenceDESIGN 2006 - 9th International Design Conference

DESIGN 2006 - 9th International Design ConferenceDESIGN 2006 Conference is founded on the continuous development of organization and evaluation procedure that resulted in a capacity to deliver procedures and conditions of communicative competence. The conference in Dubrovnik will be the 9th International Design Conference, including the following topics: * theory and research methods in design * methods and tools in design practice * design projects and processes * development of products and services * competencies & communications *...

Read More

Join Now!

Join our welcoming International Design Community.

Read about the many benefits of becoming and remaining a member.

Full, Associate, Departmental and Institutional Membership available.

Complete this application form to join now.

Download
Keywords
SIG Workshop - March 2013 - 1