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In addition to research papers, the Design Society is developing several valuable resources for those interested in the study of design. These include a repository of PhD theses, a library of case studies and transcripts of design activities, and an archive of our newsletters. Please note that these resources are accessible exclusively to Design Society members.

Design practitioners’ perspectives on digital health implementation in complex systems

Bodell, Fredrik; Snelders, Dirk; Kleinsmann, Maaike; Pannunzio, Valeria

Type:
Papers
DS 145: Proceedings of the DESIGN2026 19th International Design Conference
Year:
2026
Editor:
Štorga, M.; Škec, S.; Martinec, T.; Marjanović, D.; Pavković, N.
Author:
Bodell, Fredrik; Snelders, Dirk; Kleinsmann, Maaike; Pannunzio, Valeria
Series:
DESIGN
Institution:
Delft University of Technology, The Netherlands
Page(s):
1701-1710
DOI number:
10.1017/pds.2026.10528
ISSN:
2732-527X (Online)
Abstract:
The implementation of services into complex systems is not well understood in design. We explore this issue by interviewing 24 design professionals with experience in implementing digital services in healthcare. We asked when they consider such services as implemented, and how they view the relation between design and implementation. Results reveal diverse perspectives on both topics. Given the wide dispersion in views, we propose two categories to describe implementation goals (impact on, and integration with systems), and to view design as a contributor to the implementation phase.
Keywords:
implementation, healthcare design, complex systems, digital health services
DESIGN2026 - The 19th International Design Conference
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