Knowledge Base Repository
In addition to research papers, the Design Society is developing several valuable resources for those interested in the study of design. These include a repository of PhD theses, a library of case studies and transcripts of design activities, and an archive of our newsletters. Please note that these resources are accessible exclusively to Design Society members.
BRIDGING OBSERVATIONAL RESEARCH AND DESIGN: VIGNETTES AS A STRUCTURED DATA SYNTHESIS METHOD
Gill, Carolina; Umstead, Kelly; Irwin, Connor
Type:
Year:
2025
Editor:
Bohemia, Erik; Buck, Lyndon; Grierson, Hilary
Author:
Series:
E&PDE
Institution:
North Carolina State University, United States of America
Page(s):
649 - 654
DOI number:
ISBN:
3005-4753
ISSN:
978-1-912254-22-4
Abstract:
Identifying design opportunities through a human-centered approach requires immersive contextual research—an essential process that can yield insights into stakeholder needs during the critical front-end phase of design. This paper presents a structured and rigorous framework for translating observational data into actionable design insights and opportunity spaces, a process relevant to both professional and student design researchers. The research team conducted over one hundred hours of observational shadowing within the postnatal unit of a university teaching hospital. Four design researchers collected hand-written notes, which were then transcribed, reviewed for accuracy, and synthesized into detailed vignettes. These vignettes were further coded and clustered into themes and sub-themes, revealing a rich landscape of early-stage challenges and opportunities. Developing vignettes is a method which offers several key benefits. First, it provides a credible, stakeholder-validated process for translating qualitative data into design insights. Second, the vignette format serves as an effective synthesis tool, facilitating interdisciplinary collaboration and ensuring that sensitive healthcare content is protected and accurately represented. Finally, this framework demonstrates potential for educational applications, as design students can practice navigating complex observational research and communicating opportunity-focused, evidence-based design decisions. By sharing this methodology, the researchers hope to bring greater rigor to early-phase design research practices, while also equipping the next generation of designers with versatile tools for transforming observations into impactful catalysts for innovation. This work underscores the value of user-centered design approaches, particularly within sensitive, high-stakes domains like healthcare.
Keywords:
