Knowledge Base Repository
In addition to research papers, the Design Society is developing several valuable resources for those interested in the study of design. These include a repository of PhD theses, a library of case studies and transcripts of design activities, and an archive of our newsletters. Please note that these resources are accessible exclusively to Design Society members.
THE ROLE OF “GOOD” BEHAVIOURS IN BEHAVIOURAL DESIGN
Lu, Wenbo; Shahri, Bahareh; De Gast, Barro
Type:
Year:
2025
Editor:
Bohemia, Erik; Buck, Lyndon; Grierson, Hilary
Author:
Series:
E&PDE
Institution:
University of Canterbury, New Zealand
Page(s):
205 - 210
DOI number:
ISBN:
3005-4753
ISSN:
978-1-912254-22-4
Abstract:
Interacting with a physical product is a continuous process where both good and bad behaviours co-exist and constitute the interaction. In Behavioural Design (BD), bad behaviours are also termed problematic behaviours (PBs). Correspondingly, good behaviours are termed non-problematic behaviours (N-PBs) in this paper. Designers focusing on BD have developed various methods to change PBs but neglected discussion on the functionality of co-existing N-PBs in a target context. This study explores the role of N-PBs in the domain of physical product-related behaviour design (PrBD). Through interdisciplinary discussion of the role of N-PBs, we put forward a hypothesis that N-PBs could serve as references to assist users in rationalising and understanding the changed structures in the target context. Accordingly, we conducted a tweezer-chopstick experiment with 16 university students, through which we found that, first, N-PBs, as well as corresponding physical structures, not only help users make sense of a redesigned product but also influence, even determine, their acceptance towards the product. Second, users preferred to choose a redesigned product that retained more elements in relation to its original shape.
Keywords:
