REGISTRATION OPEN
NordDesign 2024
The NordDesign 2024 conference, 12-14 August 2024 - Co-hosted by the University of Iceland and Reykjavík University. (Registration is now OPEN)
Knowledge Base Repository
In addition to research papers, the Design Society is developing several valuable resources for those interested in the study of design. These include a repository of PhD theses, a library of case studies and transcripts of design activities, and an archive of our newsletters. Please note that these resources are accessible exclusively to Design Society members.
Rethinking Customer Satisfaction Towards More Sustainable Products – Sufficiency Within the Extended Kano Model
Konig, Kristian; Vielhaber, Michael
Type:
Year:
2024
Editor:
Malmqvist, J.; Candi, M.; Saemundsson, R. J.; Bystrom, F. and Isaksson, O.
Author:
Series:
NordDESIGN
Institution:
Saarland University, Germany
Page(s):
790-800
DOI number:
ISBN:
978-1-912254-21-7
Abstract:
Development tasks often rely on value engineering to optimize functionality while minimizing effort, thereby enhancing customer satisfaction. Traditionally, improving system performance through advanced technologies has been common. However, sufficiency strategies advocate for reducing functionalities to mitigate environmental impacts, potentially dissatisfying customers. The present work proposes a paradigm shift within an extended Kano Model, introducing a reverse function to inspiringly integrate sufficiency for a sustainable design, validated on functional requirements for vehicles.
Keywords:
