PROCESS FOR MAPPING CHALLENGES OF CROSS-BORDER MOBILITY IN THE BARENTS REGION
Editor: Boujut, Jean-François ; Cascini, Gaetano ; Ahmed-Kristensen, Saeema ; Georgiev, Georgi V. ; Iivari, Netta
Author: Suoheimo, Mari (1); Lusikka Toni (2)
Institution: 1: Faculty of Art and Design, University of Lapland, Rovaniemi, Finland; 2: Transport and mobility, VTT Technical Research Centre of Finland Ltd, Oulu, Finland
DOI number: https://doi.org/10.35199/ICDC.2020.21
There is a challenge in identifying problems in common to tackle them creatively and jointly in Mobility as a Service (MaaS) development. This all requires collaboration and commitment, which is a wicked problem and a novel perspective in transportation and MaaS development. Mess Map™ is a tool to aid in creating shared understanding in cross-border mobility in the Barents region. Mess Map™ is a giant map that aims to map the whole complexity through a dialogue among the relevant stakeholders involved. In this case study, there were five transportation and MaaS projects besides other relevant stakeholders involved. The meetings were facilitated and run from a service design perspective that has a co-creational and holistic aim. The objective was to understand how the tool can be used in a service design process and how it can help the stakeholders to engage and find common goals.