NordDesign 2020
The NordDesign conferences serve as a Nordic complement to the larger international conferences in design and product development, but we also wish to welcome participants from all other countries.
Knowledge Base Repository
In addition to research papers, the Design Society is developing several valuable resources for those interested in the study of design. These include a repository of PhD theses, a library of case studies and transcripts of design activities, and an archive of our newsletters. Please note that these resources are accessible exclusively to Design Society members.
Making customer integration in company processes persistent: Comparison of literature and industrial perspective
Vogel, Simone; Kreimeyer, Matthias; Richter, Ronny; Spinler, Stefan
Type:
Year:
2020
Editor:
Mortensen, N.H.; Hansen, C.T. and Deininger, M.
Author:
Series:
NordDESIGN
Institution:
Otto Beisheim School of Management, MAN Truck & Bus SE M
Section:
Requirements Management
Page(s):
12
DOI number:
ISBN:
9781912254088
Abstract:
Companies lack efficient mechanisms for the systematic and continuous integration of customers in order to generate benefits and to avoid further complicating their internal processes. A gap was recognized that there is a lack of knowledge management competence to anchor customer know-how in business processes on a persistent basis. These initial findings clearly indicate the need for a comprehensive procedural model for continuous customer integration across all stages of the development process and enabling a persistent knowledge representation.
Keywords:
