Knowledge Base Repository
In addition to research papers, the Design Society is developing several valuable resources for those interested in the study of design. These include a repository of PhD theses, a library of case studies and transcripts of design activities, and an archive of our newsletters. Please note that these resources are accessible exclusively to Design Society members.
INTEGRATING HOSPITAL DEPARTMENTS: AN OPERATIONS MANAGEMENT APPROACH FOR CANCER CARE
Type:
Year:
2017
Supervisor:
Julie Le Cardinal, Oualid Jouini
Institution:
Université Paris-Saclay
Page(s):
177
Abstract:
This dissertation addresses the challenge of coordinating hospital services. We take an integrated view on care delivery and the various units involved in a care process, with a case study in outpatient chemotherapy process at Henri Mondor hospital, Créteil, France. We tackle three research questions : 1. How should a change program in a multi-department setting be designed and managed? 2. How can one improve outpatient chemotherapy delivery? 3. Why do strategic plans look so disconcerting and disappointing in public academic medical centers, compared to other industrial organizations, when similar methods are applied? Our main research method is action-research. During reorganization projects, we adapt and combine methods from operational research and industrial engineering in order to integrate hospitals’ specificities. We propose and evaluate reorganisation methods focused on interdepartmental coordination, and we contribute to a better knowledge of the specific environment of hospitals, which is quite different from the contexts in which industrial engineering traditionally developed.
Keywords:
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