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GRAPH DATABASES FOR EXPLOITING USE PHASE DATA IN PRODUCT-SERVICE-SYSTEM DEVELOPMENT: A METHODOLOGY TO SUPPORT IMPLEMENTATION

Hollauer, Christoph; Shalumov, Boris; Wilberg, Julian; Omer, Mayada

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Type:
Papers
DS 92: Proceedings of the DESIGN 2018 15th International Design Conference
Year:
2018
Editor:
Marjanović D., Štorga M., Škec S., Bojčetić N., Pavković N.
Author:
Hollauer, Christoph; Shalumov, Boris; Wilberg, Julian; Omer, Mayada
Series:
DESIGN
Section:
DESIGN INFORMATION AND KNOWLEDGE
Page(s):
1571-1582
DOI number:
https://doi.org/10.21278/idc.2018.0399
Abstract:
Factors such as cost reductions in sensors lead to an increase of use-related data of Product-Service-Systems (PSS) users. PSS use data is a challenge as well as competitive advantage, enabling companies to better understand customers. Graph databases can be used to amange and analyze highly connected data. However, their implementation is a complex process, with low dissemination and few documented experiences for PSS companies. Consequently, we present a methodology supporting their implementation, which has been evaluated in a qualitative interview study as well as an industrial case study.
Keywords:
product-service systems (PSS), innovation, big data analysis, data driven design
DESIGN 2018 - 15th International Design Conference
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