GRAPH DATABASES FOR EXPLOITING USE PHASE DATA IN PRODUCT-SERVICE-SYSTEM DEVELOPMENT: A METHODOLOGY TO SUPPORT IMPLEMENTATION
Editor: Marjanović D., Štorga M., Škec S., Bojčetić N., Pavković N.
Author: Hollauer, Christoph; Shalumov, Boris; Wilberg, Julian; Omer, Mayada
Section: DESIGN INFORMATION AND KNOWLEDGE
DOI number: https://doi.org/10.21278/idc.2018.0399
Factors such as cost reductions in sensors lead to an increase of use-related data of Product-Service-Systems (PSS) users. PSS use data is a challenge as well as competitive advantage, enabling companies to better understand customers. Graph databases can be used to amange and analyze highly connected data. However, their implementation is a complex process, with low dissemination and few documented experiences for PSS companies. Consequently, we present a methodology supporting their implementation, which has been evaluated in a qualitative interview study as well as an industrial case study.