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ICED 11
Papers

Utilizing unstructured feedback data from MRO reports for the continuous improvement of standard products

Utilizing unstructured feedback data from MRO reports for the continuous improvement of standard products

Year: 2017

Section: Design Information and Knowledge

Editor: Anja Maier, Stanko Škec, Harrison Kim, Michael Kokkolaras, Josef Oehmen, Georges Fadel, Filippo Salustri, Mike Van der Loos

Author: Abramovici, Michael; Gebus, Philip; Göbel, Jens Christian; Savarino, Philipp

Series: ICED

Institution: Ruhr University Bochum, Germany

Section: Design Information and Knowledge

Pages: 327-336

ISBN: 978-1-904670-94-0

ISSN: 2220-4342

Abstract

Industrial product-service systems (IPS˛) enable new opportunities for the IPS˛ provider as the development department gets access to valuable feedback information from the use phase in order to improve follower product generations or currently active product instances. Yet, systematic analyses of this data during product improvement processes at most consider key figures from structured sources or subjective feedback information. The paper proposes a feedback design assistant that allows product developers to derive requirements from knowledge-based analyses of a product's unstructured and structured feedback information, whereas the knowledge extraction from unstructured data is emphasized.

Keywords: Design informatics, Knowledge management, Product-Service Systems (PSS), Product Lifecycle Management (PLM), Feedback management

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ICED17 The 21st International Conference on Engineering Design, 21-25th August 2017The 21st International Conference on Engineering Design ICED17 to be held August 21-25, 2017, in Vancouver, British Columbia, Canada. Theme: Resource-Sensitive Design Paper submission deadline: December 19, 2016 For full details go to: http://iced17.org. The forthcoming International Conference on Engineering Design, ICED17, will continue to be a great forum where the design community comes together to share insights, discover new ideas, create new design ventures, and form friendships....

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