Knowledge Base Repository
In addition to research papers, the Design Society is developing several valuable resources for those interested in the study of design. These include a repository of PhD theses, a library of case studies and transcripts of design activities, and an archive of our newsletters. Please note that these resources are accessible exclusively to Design Society members.
Utilizing unstructured feedback data from MRO reports for the continuous improvement of standard products
Abramovici, Michael; Gebus, Philip; Göbel, Jens Christian; Savarino, Philipp
Type:
Year:
2017
Editor:
Anja Maier, Stanko Škec, Harrison Kim, Michael Kokkolaras, Josef Oehmen, Georges Fadel, Filippo Salustri, Mike Van der Loos
Author:
Series:
ICED
Institution:
Ruhr University Bochum, Germany
Section:
Design Information and Knowledge
Page(s):
327-336
ISBN:
978-1-904670-94-0
ISSN:
2220-4342
Abstract:
Industrial product-service systems (IPS˛) enable new opportunities for the IPS˛ provider as the development department gets access to valuable feedback information from the use phase in order to improve follower product generations or currently active product instances. Yet, systematic analyses of this data during product improvement processes at most consider key figures from structured sources or subjective feedback information. The paper proposes a feedback design assistant that allows product developers to derive requirements from knowledge-based analyses of a product's unstructured and structured feedback information, whereas the knowledge extraction from unstructured data is emphasized.
Keywords:
