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Design Science Journal
Papers

Crisis Situations in Engineering Product Development: Elaboration of Principles for effective Crisis Solving

Crisis Situations in Engineering Product Development: Elaboration of Principles for effective Crisis Solving

Year: 2016

Section: Methodology: General Applications

Editor: Boks, Casper; Sigurjonsson, Johannes; Steinert, Martin; Vis, Carlijn; Wulvik, Andreas

Author: Abram, Laura; Münzberg, Christopher; Lindemann, Udo

Series: NordDESIGN

Institution: Technische Universität München, Germany

Section: Methodology: General Applications

Pages: 093-102

ISBN: 978-1-904670-80-3

Abstract

Every organization is threatened by unexpected and undesired events that cause crises. These crises are connected with high time and result pressure. In product develop¬ment, methods to cope systematically with crises are only available on an abstract level. To support developers in solving crises, methods have to be provided. Because applying methods in product development increases the success of technical solutions. Hence, this paper aims at elaborating principles to enhance effective crisis solving. The paper focuses on two research questions:

1. Which factors differentiate crises in other fields from crises in engineering product development?

2. Which methodical approaches can be identified in other fields and transferred into engineering product development?

For that purpose, procedures and methodical approaches of organizations beyond the technical domain, whose daily routine contains complex and challenging tasks, are observed and analyzed. Communication and decision making in crises are emphasized. To generate expert knowledge of chosen organizations, employees of an organization acting in the aviation sector are interrogated in guided interviews. Furthermore, fire fighters are observed in organized workshops and practical exercises. In addition to comparing crisis definitions, methodical approaches are identified and transferred into the context of product development. As a result, 14 principles to cope with crises are framed, which are classified into the following clusters: procedure, communication, human, and training. This paper contributes a holistic set of principles to support engineers in crises. Because every principle bases on approaches identified in practical crisis solving.

Keywords: Crisis, Decision Making, Problem Solving, Principles, Time Pressure

ds conferenceNEW DATE: NordDesign 2016, 10th - 12th August 2016, Trondheim, Norway.

NEW DATE: NordDesign 2016, 10th - 12th August 2016, Trondheim, Norway.Welcome to NordDesign 2016. We are pleased to announce that NordDesign 2016 will be hosted in the beautiful city of Trondheim on 10th-12th August 2016. The conference will take place at NTNU and is organised by the Department of Product Development and Materials in collaboration with the Department of Product Design. We are calling for evidence based academic work on topical issues on design, development and innovation that strengthens both our theoretical understanding and the connection between...

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Special Interest Group (SIG)NordDesign

Enhancing a Nordic approach to product development in industry, education and research...

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Keywords
SIG Workshop - March 2013