Servitization Processes Characteristics ofProduct-Service Systems Designfor Business Innovation

A-DEWS 2015: Design Engineering in the Context of Asia, Asian Design Engineering workshop, 29th - 30th October 2015, The Hong Kong Polytechnic University

Year: 2015
Author: Kim, Yong Se; Lee, Heeju
Institution: Service Design InstituteSungkyunkwan UniversitySuwon, Korea
Section: Product-service Systems Design
Page(s): 67-72

Abstract

To improve competitiveness of a manufacturing company through enhanced experience values of customers, service elements are added to a product. The servitization process could take many different routes reflecting various properties of the manufacturing firm and its business contexts. A comprehensive servitization process of the high-level strategy decision and the low-level specific product-service systems design method has been developed. For planning, design and operation phases of servitization, specific cases would have different process characteristics. Two specific product-service system design processes will be described with comparative remarks as well as product-service system design results in this paper.

Keywords: Servitization, Product-Service Systems, Design for Business Innovation